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Returns Policy

If your order is received faulty or damaged simply contact us at online@paula-apparel.co.nz We will help you with the appropriate exchange or credit solution.

Please choose your purchases wisely, change-of-mind returns are not accepted. If the product information you need to make an informed purchase is not available on this website prior to purchasing, please contact us for further information at online@paula-apparel.co.nz .

HOW TO RETURN A FAULTY OR DAMAGED ITEM

All returns must be unworn, in a re-sellable new condition, original swing tickets and labels still attached. If your order is received faulty or damaged please contact us at online@paula-apparel.co.nz. Our customer services will work with you to find the exchange or credit solution and email you a Returns Form.

All you do is fill in the Returns Form and email it back, or pop it in with the returning item(s). We will process the exchange or credit within 7 working days, from the date we receive your returned item(s).

Please note:

The Returns Form allows us to process the return correctly and efficiently. We can not guarantee the timely and accurate processing of exchange or credits without the correct information supplied on the Returns Form.

If you have any questions about the Returns Policy please contact us at online@paula-apparel.co.nz.