TERMS & CONDITIONS

1.     HOW TO CONTACT US 

For any online customer service enquries, please contact us on: 027 403 3495 (our phone lines are open Monday – Friday 9am – 5:30pm).
Or email us at online@paularyan.co.nz for general enquiries. 

We will endeavour to respond to all queries same day (being any day which is not a Saturday, Sunday or public holiday in New Zealand). 

If you cannot find what you are looking for, please contact us by phone or email. 

When placing an order your personal information will be stored, saving you the effort of having to enter these  

All personal information you provide when registering an account on the Website will be collected in accordance with, and for the express purposes set out in, our Privacy & Security Policy. 

2.     PLACING AN ORDER

When placing your order with us, you are making an offer to buy goods or services on these Terms. We will send you an order confirmation email to confirm that we have received your order at which time we will reserve funds on your credit/debit card. Once we have confirmed that we are able to fulfil your order (either in it’s’ entirety or partially) and we have processed your order, you will receive a dispatch confirmation email. At this time your order is awaiting collection by our courier. In any instance where we are unable to fulfil your order (either in it’s’ entirety or partially) we will make contact with you via email. Every effort will be made to order a replenishment item(s) but as some of our products are seasonal, this is not always possible. 

An order is placed on our website, by adding a product to the shopping cart and proceeding through our checkout process. You will be required to give us delivery details, enter payment information and submit your order. Once the checkout process has been completed, you will be presented with a confirmation page with full details of your order, which you are able to print as a receipt of your order. We will also send you an email with confirmation of your order. 

We reserve reserve the right to refuse or cancel any orders that we believe, solely by our own judgment, to have been placed fraudulently. We also reserve the right to limit the number of an item customers can purchase in a single transaction. 

3. PAYMENT OPTIONS

Goods displayed online can be purchased using our secure online PayPal, AMEX, Visa and MasterCard credit or debit card or American Express credit card transaction facility.  

4. PRICING

All transactions are conducted in New Zealand dollars and include GST. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason. Unless expressly stated, discount or sale prices are not available in conjunction with any other offer. 

5. OVERSEAS ORDERS 

Except for GST, prices do not include import fees, duties, tariffs, taxes or other imposts of charges which may be payable in respect of orders to be delivered outside of New Zealand. You will be responsible for any fees, duties, tariffs, taxes or other imposts of charges which are payable in respect of orders to be delivered outside of New Zealand. 

displayed on the currency converter differs from the actual amount you are charged by your bank or credit or debit card provider. 

6. PRODUCT IMAGES

Every effort has been made to ensure that the images for the products displayed on the Website are as accurate as possible. However, PAULA APPAREL LTD cannot guarantee that images exactly represent actual products or packaging. 

7. COLOURS

Every effort has been made to ensure that the colours of our products that appear on the Website are as accurate as possible. However, because the actual colours you see when using the Website depend on the monitor or display interface you are using, PAULA APPAREL LTD cannot guarantee that the colours you see will be a completely accurate representation of actual products or packaging. 

8. WEBSITE AND CREDIT CARD SECURITY

We want you to have a safe and secure shopping experience online. All payments via the Website are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. 

9. DELIVERY - WE SHIP WORLDWIDE

PAULA APPAREL LTD will use its best endeavours to ensure that any product ordered is delivered within 2-4 days in New Zealand and 5-7 days international. Deliveries to rural addresses may increase delivery times. You will receive an email, including your order tracking number, confirming that your order has been dispatched. 

To ensure successful delivery, please ensure that you provide accurate details of a delivery address (including any business name if shipping to a work address) where someone will be present during business hours to sign for the receipt of your package. We are unable to change any delivery details once an order has been dispatched. All orders will be shipped by courier with “Signature Required’ status. Tracking details will be emailed to you. 

You can track your order in your “Transactions” page under “My Details” or by entering the tracking number emailed to you in the dispatch email into the named courier company’s website. If your order does not arrive within the specified timeframe please contact us by phone or by email at online@paula-apparel.co.nz 

To ensure that we are able to assist you as quickly as possible, please include your order tracking number in any correspondence. 

Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order. 

10. CANCELLING YOUR ORDER

You are able to cancel your order at any time before dispatch. Please contact: service@paularyan.co.nz 
Phone on 027 403 3495. 

11. REFUNDS AND EXCHANGES

Please visit our Returns Policy for full details on the refunds and exchanges process. 

12. 12. DISCLAIMER

Our website is intended to provide general information about PAULA RYAN and the goods and services we offer, including making purchases via our Website and registering on our database to receive promotional communications from us. 

While we endeavour to supply accurate information on this site, errors and omissions may occur. PAULA APPAREL LTD does not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the Website or your access to, or inability to access, the Website. This includes viruses alleged to have been obtained from the Website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the Website. By using the Website, you agree that you are using the Website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the Website. 

PAULA APPAREL LTD reserves the right to make changes to the content on the Website (including deleting or moving any of the material on the Website) at any time and without notice. 

14. INTELLECTUAL PROPERTY

PAULA APPAREL LTD is the exclusive owner of all rights in the compilation, design and layout of the Website and all intellectual property on the Website, including without limitation any trade marks, text, graphics and copyright. 

PAULA APPAREL LTD welcomes the use of the Website for personal use, non-commercial use, research or study (provided that the user acknowledges all copyright and other notices contained in the content). However, we advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of the Website without the prior express permission of PAULA APPAREL LTD. 

15. LINKS TO OTHER WEBSITES

Although the Website contains some links to other third party websites, these websites have not been prepared by PAULA APPAREL LTD and are not under the control of PAULA APPAREL LTD. The links are provided for convenience only and do not imply that PAULA APPAREL LTD endorses, checks, or approves of the third party site. PAULA APPAREL LTD is not responsible for the privacy principles or content of these third party sites. PAULA APPAREL LTD is not responsible for the availability of any of these links. 

PAULA APPAREL LTD requires that you request our permission to include a link from another website to the Website. If you would like to request permission, please email us at online@paula-apparal.co.nz 

16. LIMITATION OF LIABILITY

Subject to the provisions of this clause, and in all cases solely to the extent permitted by law, PAULA APPAREL LTD: 

1. excludes all warranties, representations and guarantees (whether express, implied or statutory) including, without limitation, as to quality, fitness for purpose, compliance with description or timeliness of delivery of, goods purchased through the Website and as to the accuracy or completeness of the Website or the content accessed through it; and
2. will not be liable for any indirect losses or consequential damages of any kind suffered or incurred by you in connection with your use of the Website.

If you are not acquiring goods or services from PAULA APPAREL LTD for business purposes, you may have rights and remedies under the Consumer Guarantees Act 1993 and other statutes, in which case the above exclusions and limitations (and any other provisions in these Terms which limit or exclude the rights and remedies available to you) will not apply to the extent that they are inconsistent with your rights and remedies under that legislation. If you are acquiring goods or services from us for business purposes, the Consumer Guarantees Act 1993 will not apply. 

17. FORCE MAJEURE

PAULA APPAREL LTD will not be responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which was beyond our reasonable control. 

18. GOVERNING LAW AND JURISDICTION

These Terms are governed by, and are to be interpreted in accordance with, the laws of New Zealand and are subject to the exclusive jurisdiction of the courts of New Zealand. 

19. CHANGES TO THESE TERMS

PAULA APPAREL LTD reserves the right to periodically alter, modify or update these Terms and recommends that you check and read these Terms regularly. By continuing to use the Website after any such amendment of the Terms, you are deemed to have agreed to the amended Terms. We may change these Terms and conditions at any time, so please do not assume that the same Terms will apply to future orders. 

13. TRADEMARKS 

The trademarks and logos, displayed on www.paularyan.com are registered and may not be used in connection with products and/or services that are not related to, associated with, or sponsored by their rights holders that are likely to cause customer confusion, or in any manner that disparages or discredits their rights holders. Nothing contained on www.paularyan.com should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark or logo displayed on www.paularyan.com without the prior written permission of Paula Ryan Ltd or the third party that may own the applicable Trademarks and logos. 

All materials on this site are protected by intellectual property laws and are the property of Paula Ryan Ltd. Unless stated otherwise, you may access and download the materials located on www.paularyan.com only for personal, non-commercial use. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. 

14. WEBSITE DISCLAIMER 

The information contained in this website is for general information purposes only. The information is provided by Paula Ryan Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. We are not responsible for the contents or reliability of any other websites to which we provide a link and do not necessarily endorse the views expressed within them.